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Glass Figurines: Clear Glass Animals with Gilt
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eCRATER - Weloveglassblown | Blown Glass Animals & Glass Animal Figurines Handmade From Thailand
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POLICY AND SHIPPING

Privacy Policy: We recognize and respect your right to privacy. We value you and your trust highly. We assure that any and all information acquired through the use of this site will be kept in confidentiality. We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives, and trust providers for the purposes of fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; and providing customer service. This personal information is including name, e-mail, phone, and delivery address only.

Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site. Cookies are also used by our affiliates or links to identify you as a user of http://www.weloveglassblown.com.

AdWords: Our website uses AdWords for advertising the products from time to time. During advertising the cookies may be used based on your web search and usage. You can opt out by visiting Google ‘s Ad Setting.

Updated on Nov. 19, 2013

Import Tax and Duty: We are not responsible for the import tax & duty. The buyer will generally take care of them if being occurred.

Refund Policy: Please let us know within 14 days after receiving the products. We will give the full refund (the product price+shipping fee). Please be noted that the Buyer is responsible for the returning shipping charge.

Policy to resolve for complaints:

We will consider the complaint immediately. And notify the relevant authorities to investigate the facts about that. And then take corrective action as appropriate. We will track the progress periodically. We will then inform the work within a reasonable period to the complainant without charge.

Channels of complaints

The complaints must contain a description of the complaints, the name, address and phone number of contact person. And kindly send to us via these three channels.

1) Phone at +6681 823-2988. Operating Hours: Everyday: 8 am – 5 pm (GMT+7)

2) Email us at info@weloveglassblown.com

3) Chat at Facebook Page or via our website.

If any customers do not satisfy with the dispute resolution process by us, they are able to use the external party to settle this dispute.

The external party:

Department of Business Development

44/100 Nonthaburi 1 Rd, Bangkrasor, Muang Nontaburu 11000 Thailand

Tel. 662 547-5960, Fax. 662 547-5973 (Trust Mark department)

Email : e-commerce@dbd.go.th

http://www.trustmarkthai.com/ecm/public/complaint/rule.html

Delivery & Shipment:

We provide three shipping method for your selection as below. Please be noted that when check out, the shipping price shown is the International Standard Registered Air Mail by Thailand Post Office. For EMS and DHL Express, please contact us for the quotation.

1) By Thailand Post Office (International Standard Registered Air mail)

It provides the tracking number. Insurance coverage is also included. The charge is economical Flat rate (the same price for every country) at $US 7.90 per item (except for the collections, bi-01, and el-07). 

More items are combined shipping and one additional item costs only $US 3.90 ($US 4 discount per additional item). 

Here are the summarized fees (adjusted prices announced on June 21, 2013).

Qty (Piece) Shipping Cost ($US)
1 7.90
2 11.80
3 15.70
4 19.60
5 23.50
6 27.40
7 31.30
8 35.20
9 39.10
10 43.00
11 +3.90 per one additional piece
Remark: Applicable for all items except for the Collections, bi-01, and el-07

 

The Collections Shipping Cost ($US)
2 pieces together for example A set of Hand Blown Glass Octopus 11.80
3 pieces together for example A set of Hand Blown Glass Ducks 15.70
4 pieces together for example A set of Porcupine & Puffer Fish 19.60
Remark: Each collection has 2-4 Glass animals.  

 

Special piece (size is larger than average size) Shipping Cost ($US)
Hand Blown Glass Red Twin Bird (bi-01) 11.80
Hand Blown Glass Red Streak Elephant Gilt (el-07) 11.80
Remark: There are only 2 Special Items currently.  

For the origin it is traced at http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en.

For the destination it is tracked at their Local Post Offices. Each local website can be checked at http://www.thailandpost.co.th/upload/list_RCP.htm. Please be noted that some Local Post Offices cannot be given the information. In this case please be waiting as the informed delivery time.

Handling time: Within 2 business days after the payment is received and cleared.

Delivery time: Approximately 7-21 business days depend on the country location.

Well wrapped to protect damaged or broken. Label of “Fragile Item”

2) By Thailand Post Office (EMS: Faster and Registered Air Mail)

It is the faster service, delivery time at 5-6 business days. It provides the tracking number. Insurance coverage is also included. The prices are different for each country. Here is the example fee.

Qty (Piece) Destination Country Shipping Cost ($US)
1 Australia 22.42
1 Canada 31.03
1 UK (United Kingdom) 37.93
1 USA 27.59
Remark: Applicable for all items except for the Collections, bi-01, and el-07  

Also, the combined shipping rate (ordering more than 1 unit) is provided. Please contact us for the quotation of this shipping service in terms of the destination country and quantity.

For the origin it is traced at http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en.

For the destination it is tracked at their Local Post Offices. The Local websites can be checked at http://www.thailandpost.co.th/upload/list_RCP.htm and then click on “EMS”.

Handling time: Within 2 business days after the payment is received and cleared.

Delivery time: 5-6 business days.

Well wrapped to protect damaged or broken. Label of “Fragile Item”

3) By DHL (DHL Express: Faster shipment suitable for THREE items Combined Shipping)

It provides Air Way Bill (AWB). The prices are different for each country. Also, it is suitable for ordering Three units combined shipping. Here is the example fee.

Qty (Piece) Destination Country Shipping Cost ($US)
1 to 3 Australia 87.57
1 to 3 UK 105.07
1 to 3 USA, Canada 92.86
Remark:   Applicable for all items  

Please contact us for the quotation of DHL Express services rate in terms of the destination country and quantity.

Handling time: Within 2 business days after the payment is received and cleared.

Delivery time: 3-5 business days.

Well wrapped to protect damaged or broken. Label of "Fragile Item"