Q: What is weloveglassblown.com?

A: weloveglassblown.com is the online shop for anyone who loves to collect the glass blown especially in miniature animal figurine. We present good quality Handmade Glass Blown from Thailand.

Q: Can weloveglassblown.com be trustworthy?

A: Yes, it can. It is registered with the Department of Business Development, the Ministry of Commerce of Thailand. The registration number is 3101201093388. Also, DBD Registered Logo and details can be viewed from a small banner, left side near bottom. When click on that logo banner, it will pop up the details.

Q: What type of shipping/delivery services do you provide?

A: We provide the Registered Air Mail by Thailand Post Office. It is the International Flat Rate (same rate for every country) at $US 7.90 per unit. Each additional unit's shipping cost is at $US 3.90 (save $US 4.00 per unit) as adjusted on June 21, 2013. This does not include the collectiions, bi-01, and el-07. 

In case the buyer needs other shipping services, for example, EMS by Thailand Post Office or DHL Express, please contact us for the shipping quotation.

Q: Can we buy only one item?

A: Yes, you can.

Q: If we buy more than one item, can you combine the shipping?

A: Yes, we offer combining the shipping. Also, every additional bought item receives the discount at $US 4 of shipping. It means that the shipping cost of each additional unit is only $US 3.90 (adjusted on June 21, 2013). This does not include the collections, bi-01, and el-07.

Q: How well is the shipment wrapped?

A: Well wrapped. Each piece is wrapped with bubble and put in a box. And then a box is wrapped with bubble and put in a post-office box. We are delighted to inform that we will give ONE FREE GIFT BOX per an order. Please see the pictures of this gift box at http://www.weloveglassblown.com/Souvenir-Box/Weloveglassblown-Gift-Box/Box-With-Glass-Figurines.html.   

Q: How can we know the delivery status?

A: From the tracking number.

If Thailand Post Office is used, you can check the updated status by click on TRACK & TRACE small banner shown on weloveglassblown.com Home page. It is on the bottom left of Home page. When the shipment is out from the Suvarnphum Airport, you have to check the status with your delivery country Post office. For example the item is delivered to America, it can be traced at USPS (www.usps.com). More information of destination web site can be viewed at http://www.thailandpost.co.th/upload/list_RCP.htm. And then click either “Registered or EMS” at the delivery country.

If DHL Express is requested, you can check the status at DHL website.

Q: Do you provide the shipping method other than the Registered Air mail or EMS via Thailand Post Office and DHL Express?

A: Yes we can. For other shipping services, we have to make the new quote of shipping charge and send it to you. If you agree, kindly send the money. And then we will ship the product with the tracking number. Please be noted that whatever the shipping method you prefer to use, we recommend that it should be registered to have the tracking number.

Q: In case the import tax is occurred, who will be responsible for it?

A: We are not responsible for the import tax and duty. We recommend that please check with your customs whether it has the import tax & duty or not before purchasing.

Q: What is the payment method we can use? Is it safe?

A: We offer various safe payment channels as below:

      1) Paypal: Fast, Dependable, and Secure online payments. The PayPal site is highly secure. Paypsl uses industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to Paypal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, its server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

More information is available at https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion6-outside.

    2) PaysBuy: Make it Easier. With PaysBuy Direct it allows you to use your credit cards (Visa, Master, or AMEX) to be paid via PaysBuy. 

More information can be viewed at https://www.paysbuy.com/paysbuy_direct.aspx.     

Paysbuy is committed to using the best commercially available technology and procedures to protect the security of your online transactions. Also, Paysbuy is committed to protect the privacy of our users. When you send money using Paysbuy, the only information the receiver sees is your email address. Receivers will never see your financial information, such as your credit card or bank account numbers. 

More information can be viewed at https://www.paysbuy.com/privacy_policy.aspx.

    3) Direct Transfer Money via Banks or ATMs: It is ONLY for residents in Thailand.

Q: What is the Paypal Buyer Protection?

A: When a buyer pays with PayPal, if your purchase doesn't arrive or match its description then Paypal can help you get all your money back.

More information is available at https://cms.paypal.com/cgi-bin/us/?cmd=_render-content&content_ID=security/buyer_protection.

Q: If we do not currently have a PayPal account and don't wish to open one, Is that a problem?

A: Not a problem. You will have the option to use your credit or debit card (Visa, Master, Amex, Discovery) through PayPal without an account.

Q: Do you have the refund policy?

A: Yes, we do within 14 days after you receive the item. If you do not like it, you can return it to us and then we will give the full refund (the product price + shipping cost) to you. However, we are not responsible for the shipping cost for return the item to us.

Q: If we receive the product and find that it is damaged or broken, what should we do?

A: Please take and send the photos to us for the next shipment improvement. After receiving & considering the photos, we can either give the full refund OR send  the new one (if stock available) to you as your prefered choice at no cost.

Update on Jan. 27, 2014